COMMON QUESTIONS
WHAT HAPPENS AFTER I SUBMIT MY INTAKE APPLICATION FORM?
Once I've received the form, I will email you within 72 hours regarding scheduling a phone consultation. We will discuss your training goals, potential training plans, and I will answer any questions you may have.
WHERE DO YOU WORK?
I offer in-person training in limited areas. These include Beverly Hills, Century City, as well as some of the surrounding areas. Travel fees may apply depending on your exact location.
DO YOU OFFER VIRTUAL SESSIONS?
Yes, in most circumstances training sessions can be held virtually. During our phone consultation, we can discuss wether or not virtual sessions are a viable option.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
Payment methods include Zelle, Apple pay, and Venmo.
WHAT IS THE CANCELATION POLICY?
I am flexible to schedule changes. If you need to cancel or reschedule a lesson, please do so within 48 hours. Any "no call, no show” will be charged 100% of the service booked.
A "no call, no show” means that: (i) you failed to inform me that the session needed to be canceled, (ii) you failed to reschedule the session within 24 hours of the scheduled appointment, or (iii) you and/or the dog did not appear for the scheduled appointment.
Also, please understand that being late for a lesson unfortunately cuts into our time, as I will need to leave at the scheduled time.
WHAT IS THE REFUND POLICY?
Once a session is payed for, there is a no refund policy.
DO YOU GUARANTEE TRAINING RESULTS?
There are no guaranteed specific behavior changes, as results depend on the client’s commitment, consistency, and follow through, as well as other variables that can’t be controlled. However, I am committed to providing insight, information, and other helpful resources, while using evidence-based techniques to set you and your dog up for success in your training goals!